Refund policy
While we are confident that our items will not disappoint you, this is simply in case something goes wrong. To assure your complete happiness with your purchase, our dedicated Quality Control (Q&C) staff performs thorough inspections before shipping every goods. As a result, we have a stringent policy for returns, exchanges, and refunds. Please note that we do not offer refunds.
Returns
Returns and exchanges are only accepted if the order was damaged during transit or if wrong product is shipped. This is exceedingly unlikely, but we leave a room for human error. If you receive a defective product from us, you may be entitled to return it.
Once our jewelry has been delivered, any damage or breakage caused thereafter is not the responsibility of Lush. However, if the piece is fixable, customers may send it to us (courier charges borne by the customer), and we’ll be happy to assist with repairs after confirming feasibility in advance.
Please contact our customer support at lushfashionjewellery1@gmail.com within 24 hours of receiving the package, providing the order ID and video. You must submit us an unboxing video with no edits or editing; the video should include the opening of the mailing package till the defect is clearly visible as proof of a damaged or wrong product. Failure to follow this guideline may result in the denial of return requests.
How does the return/exchange process work?
When we receive a return/exchange request, our Quality Control Team will analyze it and, if eligible, approve the goods for return.
If your product is accepted for return, we will get the product picked up from your address. You may return it in the same condition you received it: unworn and in its original packing.
Once we receive the shipment, Our Quality Control (Q&C) team will further proceed and check for the issue mentioned on approval will walk you through the required processes to guarantee a seamless return. Please follow the instructions to ensure that the products are poperly wrapped and dispatched.
We will replace the returned item with a new one. If the product is out of stock, you may select another item from our selection or go for refund.
What if I have to cancel my order?
We have a no-cancellation policy, and orders once placed will not be cancelled.
Our commitment to maintaining the highest quality control standards will reduce the need for returns, exchanges, or refunds. However, we recognize that unanticipated circumstances may develop, and we are committed to assisting our customers in addressing any concerns as quickly and efficiently as possible.
THE FOLLOWING DOES NOT QUALIFY FOR EXCHANGE :
Package refused by recipient.
Products that have been returned in a used or damaged condition.
Products returned due to size issues (Please check the size guides carefully before making a purchase).
Incorrect delivery address and failed delivery attempt twice or unreachable on calls by our courier agent which will lead to package being shipped back to us , In that case you will have to bear the shipping charges again.
If the jewelry is not faulty or damaged in any way.
Minor variations in color & design of the jewelry.
Please contact us on lushfashionjewellery1@gmail.com for any further enquires.